KEEN Consulting understands the business impact of technology, as well as the organizational change management that is required to support the technical roll out. We are uniquely positioned to help you plan both the operational and organizational aspects of change management, training, and adoption. At KEEN Consulting, we believe the consultants working with the technology everyday creating real-world solutions provide better insights and knowledge transfer to potential students. First, we start with leveraging the experience and real-world insights from our consultants to develop our training curriculum. Next, we review the target audience for the training sessions to determine the best approach, tools, level, and curriculum to maximize the effectiveness of the training.
We also make sure to use your specific application and configuration in the training to avoid any confusion between generic settings and your exact solution. Finally, we devise the training approach based on what works for your team. We are flexible and can provide web-based training, train-the trainer sessions, classroom training, short video session, and more. KEEN Consulting can also help design a training plan to outline the training scheduled and follow-on activities to maximize the effectiveness and absorption of the materials.
End User Training
No matter how valuable the technology, it’s useless if your staff don’t use it. KEEN Consulting can help ensure your staff have the training they need to hit the ground running with the new system, and learn the new features to pull the return on investment out of your technology. We can help with webinar training, onsite classroom training, self-paced videos and materials, and train-the-trainer workshops.
Change Management
Change management planning is critical to ensure that staff have a positive experience transitioning to the new technology platform, as well communicating the organization’s plan for the new tools. We will leverage a technology strategist and adoption specialist to work with your team and ours, identifying all end user impacts and creating a comprehensive change management plan incorporating everything from IT training, executive technology briefings, end user training, and a turnkey communication plan.